• ✅ Most new, unused items can be returned within 14 days of delivery.

• 🏷️ Items must be in original condition, unworn/unused, with tags and original packaging.

• 📧 Start your return by contacting us at info@zalzalahkw.com with your order number.

• 🚚 Return shipping is the customer’s responsibility unless we made a mistake.

• 💵 Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return.

• 📅 Exchanges are accepted within 14 days of delivery.

• 📦 Items must meet return conditions (unused, with tags, in original packaging).

• 🛍️ Contact us to arrange an exchange and check product availability.

• 💡 If the item you want is out of stock, you can choose a refund or store credit.

Please note, we do not accept returns or exchanges on:

• 🎁 Gift cards

• 🏷️ Final sale items

• 🧵 Personalized or custom-made products

• 📦 Opened items marked non-returnable

If your item arrives damaged or defective:

• 📷 Take clear photos of the item and packaging

• 📩 Contact us within 7 days of delivery

• 🔁 We’ll arrange a replacement or issue a refund at no extra cost